Keplero AI

Company Overview

Keplero AI is a software development company that creates AI virtual assistants designed for seamless deployment across all customer service touchpoints. The company was founded in 2023 and is headquartered in Latina, Italy. Keplero AI develops AI-powered solutions to help companies automate and optimize their customer interactions efficiently.

Products Overview

Keplero AI’s main product is an AI-powered customer service assistant that can be integrated across multiple communication channels, including:

• Website chat
• Email
• WhatsApp
• Social media platforms like Instagram and Facebook Messenger

Key features of Keplero’s AI assistant include:

• Natural language processing to understand and respond to customer queries
• Ability to be trained on company-specific information and knowledge bases
• Integration with existing customer service workflows
• Automation of repetitive tasks and inquiries
• 24/7 availability to respond to customer questions

The AI assistant aims to reduce response times, improve efficiency, and provide consistent customer service across channels. Keplero claims their solution can automate up to 80% of customer inquiries and save significant time for customer service teams.

Founding Team

The founding team of Keplero AI includes:

• Gabriele Feudo - Co-founder and CEO
• Giovanni Davalli - Co-founder

Problem and Market Fit

Keplero AI aims to solve common customer service challenges faced by businesses, including:

• Long response times to customer inquiries
• Inconsistent service quality across different channels
• High costs and inefficiency of manual customer support
• Inability to provide 24/7 support

By providing an AI-powered assistant that can be deployed across channels, Keplero allows businesses to automate a significant portion of customer interactions while maintaining quality and consistency. This addresses pain points around efficiency, cost, and service availability in the customer support space.

Business Model

Keplero AI operates on a SaaS (Software-as-a-Service) business model, offering their AI assistant on a subscription basis. Based on their pricing page, they offer an all-inclusive plan for €250/month (billed monthly) or €199/month (billed annually). This includes:

• Unlimited training on company information
• Unlimited conversations
• Integration with WhatsApp, Instagram, Facebook Messenger
• Email integration
• Support from the Keplero team
• Ability to invite team members
• Integration with HubSpot and Zapier

Funding and Runway

In April 2024, Keplero AI raised a seed funding round of €400,000 (approximately $437,500 USD). This was their first round of external funding. The company announced this funding round as a significant milestone that will allow them to expand their efforts in the customer service technology sector.

Competitive Landscape

The AI-powered customer service space is competitive, with several established and emerging players. Some potential competitors include:

• Intercom
• Zendesk
• Freshdesk
• Ada
• Zoho Desk

However, Keplero aims to differentiate itself through its focus on seamless multi-channel integration and ability to be deeply customized to each company’s specific information and workflows.

Customers

Keplero AI claims to be used by over 100 companies. Some of their named customers include:

• Visure Italia
• eWibe
• FLOKY
• Keelcrab
• BoxUp.it

Relevant News

• April 2024: Keplero AI raised a €400,000 seed funding round.
• May 2024: The company published a case study showing how they increased conversions by 35% for eWibe, a wine investment platform.
• June 2024: Keplero AI released case studies demonstrating improved customer service efficiency for clients Visure Italia and FLOKY.

The company appears to be in a growth phase, actively expanding its customer base and capabilities while securing initial funding to scale its operations.